Live Phone Support

For questions about billing and delivery, product support or service and general order inquiries, live phone support provides the ultimate peace of mind. Phone support is not only the most common channel of customer communication, it is core to the customer service model. Our polite, friendly and helpful agents act as the voice of your company, treating your customers with the utmost respect.

•    24/7/365 full service support
•    Customer service support that seamlessly integrates with your brand
•    Skills-based routing to agents familiar with your industry
•    Increase sales & improved customer satisfaction
•    Order placement, registration, tech support
•    Lead capture
•    Customer follow up
•    Outbound sales

Live Web Chat

There's no time like the present, especially when making a sale. Just-Talk's live web chat is fast, easy to setup and effectively takes customer service directly to your customers at just the click of a button. With virtually no hold time, it's the perfect solution for turning visitors into satisfied customers.

•    24/7/365 full service support
•    Actively engage customers with proactive chat
•    Boost sales with an easy and approachable way for customers to ask questions.
•    Grow average cart sizes by suggesting additional products.
•    Solve technical challenges the customer has to create a great experience.
•    Measure activity with full reports, analytics data and monitoring.

Email Response

Today email is one of the most common ways customers reach out to companies, yet few companies have taken full advantage of its potential to reach customers — and reach them fast. VoiceCurve provides email response that integrates with your existing email system and applies the same automatic skills-based routing engine that we use for phone support. Real-time intelligence means customer emails are sent instantly to the most qualified agent, enabling a response in as little as five minutes, often while the customer is still on our client's web site. This drives not only customer loyalty but also direct sales.

•    Fast response times in as little as five minutes
•    Skills-based routing to direct emails to appropriate and available agents
•    Integration with your existing email system