Inbound Services
Just-Talk is dedicated to helping your customers find solutions when they want, the way they want.

Our contact center operates 24 hours a day, 7 days a week, 365 days a year, handling everything from customer service to order taking to lead capture. With a comprehensive suite of services-from voice to data-we offer multiple channels for contact, including phone, web chat, click-to-talk and email. Skills-based routing ensures that all inbound requests are handled by agents who are trained to meet the specific needs of your industry.

•    Customer Service - Polite, friendly and helpful representatives act as an extension of your organization, ensuring that your customers are cared for with the utmost quality.
•    Order Taking - Taking an order is about more than just entering information and completing a transaction, it's about creating an interaction that results in higher transactions and repeat customers.
•    Information office
•    Remote secretary/office
•    Database processing

Just-Talk does more than simply answer the call, chat request or email. We serve as an extension of your sales force, actively engaging customers to not only answer questions and solve problems, but also to qualify leads, boost sales, and, ultimately, deliver higher levels of satisfaction and loyalty. That means you can spend more time on what you do best, with confidence that your customers are well taken care of.

Outbound Services
Just-Talk elevates your outbound activities with sophisticated capabilities that proactively engage customers and encourage richer (and more profitable) interactions. For example, live web chat monitors customer activities on your web site in real time and allows you to send customized messages, such as information about promotions or specials, to encourage up-sell or cross-sell transactions.

Our full service outbound programs span multiple channels (phone, chat, and email).

•    Customer Follow-Up - Keep your customers happy and coming back. Just-Talk reaches out to make sure their experience with your product has been a good one — and if not — to find out what you can do to help.
•    Sales - Maximize the full potential of your customers' shopping experience. Our proactive up-sell and cross-sell programs suggest items that could complement current selections and add revenue to the final purchase.
•    Telephone surveys
•    Telemarketing